Awards

Our Awards

Our Awards recognize excellence and innovation in customer experience, celebrating organizations and leaders who redefine the standards of CX. Join us to honor the visionaries shaping the future of customer engagement and satisfaction.

Individual Categories

Contact Center Manager of the Year
Customer Engagement Leader of the Year
Customer Experience Strategist of the Year
Customer Insights Professional of the Year
Customer Loyalty Leader of the Year
Customer Success Manager of the Year
CX Champion for Customer Empathy
CX Champion for Diversity and Inclusion
CX Change Maker of the Year
CX Digital Transformation Champion
CX Innovator of the Year (Individual)
CX Leader of the Year - Sectoral
CX Personality of the Year
Lifetime Achievement Award
Most Disruptive CX Leader of the Year
Most Innovative CX Leader of the Year
Rising Start CX Leader of the Year - Sectoral
Visionary CX Leader of the Year
Young Achiever in Customer Experience - Female
Young Achiever in Customer Experience - Male

Company Categories

Best Contact Center Experience
Best CRM Platform
Best Customer Centric Culture
Best Customer Centric Strategy
Best Customer Experience in B2B Sector
Best Customer Experience Initiative - Sectoral
Best Customer Experience Strategy - Sectoral
Best Customer Experience Transformation
Best Customer Feedback and Engagement Program
Best Customer Loyalty Program of the Year
Best Customer Retention Strategy
Best Digitization in Customer Experience - Sectoral
Best Initiative in Customer Experience
Best Innovation in Customer Experience
Best Innovative Project in Customer Experience
Best Learning & Development Initiative
Best Use of AI in Customer Experience
Best Use of Contact Center Platform
Best Use of CRM
Best Use of Customer Insight and Feedback
Best Use of Data & Analytics in Customer Experience
Best Use of Innovation in Customer Engagement
Best Use of Omnichannel in CX
Best Use of Technology in Customer Experience - Sectoral
Contact Center Team of the Year
Customer Experience Team of the Year
CX Innovator in AI and Machine Learning
CX Innovator in Customer Feedback Management
CX Innovator of the Year
CX Project of the Year
CX Technology Implementation of the Year
CX Vendor Excellence Award
Digital Transformation Initiative of the Year
Excellence in Contact Center Transformation
Excellence in Customer Experience for Startups
Excellence in Customer Onboarding
Excellence in Customer Service
Excellence in CX Automation
Excellence in Inclusive Customer Experience
Most Disruptive CX Project of the Year
Most Innovative Customer Experience Team

Award Nomination

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