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Conference overview
The 2nd Edition CX Innovation Summit & Awards 2024 was a prestigious event that brought together leading customer experience (CX) professionals, industry experts, and innovators under one roof. Hosted in Mumbai, this event provided a unique platform to explore groundbreaking trends, strategies, and technologies that reshaped the customer experience landscape.
Focusing on driving CX innovation, the summit featured expert-led panel discussions, thought-provoking presentations, and exclusive networking sessions aimed at empowering businesses to elevate their customer journey strategies. Attendees gained valuable insights into the latest advancements in CX, including digital transformation, AI-driven solutions, and personalized customer engagement.
The event culminated in the CX Innovation Awards 2024, celebrating organizations and individuals who demonstrated excellence in delivering transformative customer experiences through innovation.
Industry Focused
BFSI
Health Care
Education
D2C Brands
FMCG
E-Commerce
Travel & Tourism
Unicorns & Startups
Why should you attend?
Insights
Learn from experts through panel discussions and keynotes on customer experience trends.
Solutions
Explore cutting-edge technologies at exhibit booths.
Networking
Connect with peers and potential partners.
Strategic Insights
Apply actionable strategies for better customer satisfaction.
Inspiration
Celebrate excellence and get inspired by top-performing organizations
Knowledge Sharing
Learn from case studies and practical examples.
Who Have Attended ?
MD, CEO, Director, Head, VP, AVP
Customer Experience
Head of Product Development
Customer Journey/Customer Relations
Head of Digital/Digital Transformation
Customer Operations
Head of Consumer Insights & Analytics
Customer Engagement
Digital Transformation
Contact Centre Heads
Innovation & Technology
