Cancellation & Refund Policy

1. Cancellation Policy

KRYPTON BUSINESS MEDIA PRIVATE LIMITED (“we,” “us,” or “our”) maintains a customer-friendly cancellation policy under the following terms:

• Cancellation Window:

  • Requests will only be considered if made immediately after placing the order.

  • Cancellations may be declined if the order has already been processed by the vendor/merchant or shipping has been initiated.

• Non-Cancellable Items:

  • Perishable goods (e.g., flowers, food items) cannot be cancelled.

  • Refunds/replacements for such items are only permitted if the product quality is proven unsatisfactory upon delivery.

2. Damaged or Defective Products

• Reporting Timeline:

  • Customers must notify our Customer Service team within 7 days of receiving the product.

  • For damaged/defective items, the merchant will verify the issue before resolution.

• Product Discrepancies:

  • If the delivered product differs from the website description or expectations, report it within 7 days for investigation.

3. Warranty Claims

• Products covered under manufacturer warranties must be addressed directly to the manufacturer.

4. Refund Processing

• Approved refunds will be processed within 9–15 business days.