Cancellation & Refund Policy

Last updated on 20-05-2025 12:40:05

1. Cancellation Policy

KRYPTON BUSINESS MEDIA PRIVATE LIMITED (“we,” “us,” or “our”) maintains a customer-friendly cancellation policy under the following terms:

Cancellation Window:
- Requests will only be considered if made immediately after placing the order.
- Cancellations may be declined if the order has already been processed by the vendor/merchant or shipping has been initiated.
Non-Cancellable Items:
- Perishable goods (e.g., flowers, food items) cannot be cancelled.
- Refunds/replacements for such items are only permitted if the product quality is proven unsatisfactory upon delivery.

2. Damaged or Defective Products

Reporting Timeline:
- Customers must notify our Customer Service team within 7 days of receiving the product.
- For damaged/defective items, the merchant will verify the issue before resolution.
Product Discrepancies:
- If the delivered product differs from the website description or expectations, report it within 7 days for investigation.

3. Warranty Claims

Products covered under manufacturer warranties must be addressed directly to the manufacturer.

4. Refund Processing

Approved refunds will be processed within 9–15 business days.

Having a wealth of experience in managing BFSI, Supplychain, Pharma, FMCG, Engineering, Master Classes, B2B Summits,and In-house trainings throughout Asia, Africa, and Europe, Krypton India has gained global recognition as a leading business media company.

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